proEPRO provides a complete or stand-alone recording function for all conversations. Using this advance voice-logging system, all conversations can be saved in window supported format (.wav) and filed under different index. Conversations can easily be retrieved for investigation and monitoring purpose with the identification of agent code.
Supervisor can search any conversation voice log by agent code, DNIS number, ANI number, campaign ID and time zone. They can choose among PC speaker or proEPRO phone to play back the selected voice log file.
There is no limit to the length and the number of recorded conversations A user-friendly interface is provided for staff and supervisor to play back and dispose the recorded conversation; to provide easy reference for the management level to manage, monitor and boost the customer service quality, and the voice log record can be used for future training purpose as well.