OUTSOURCING SERVICES WORKFLOW:
INBOUND CUSTOMER CARE
ADVANTAGES OF GZ JUNFENG INBOUND CUSTOMER SERVICES
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24x7x365 operation offers you the most suitable service
GZ JUNFENG has rich experience in handling inbound customer and sales hotlines for our clients. We provide professional inbound contact centre service support through omni-channels including telephone, fax, email and other customer preferred channels such as web and mobile. Ride on our 24×7 operation, flexible operating modes such as round-the-clock, overflow, office hour and non-office hour service support can be offered to cater for your particular business needs.
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24x7x365 operation offers you the most suitable service
GZ JUNFENG has rich experience in handling inbound customer and sales hotlines for our clients. We provide professional inbound contact centre service support through omni-channels including telephone, fax, email and other customer preferred channels such as web and mobile. Ride on our 24×7 operation, flexible operating modes such as round-the-clock, overflow, office hour and non-office hour service support can be offered to cater for your particular business needs.
OUTBOUND TELEMARKETING SERVICES
ADVANTAGES OF GZ JUNFENG OUTBOUND TELEMARKETING SERVICES
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Rich experience in serving different industries and public sectors to achieve project objectives and
GZ JUNFENG has a proven history in managing outbound telemarketing programs in all scales and natures. Our clients range from multinational Fortune 500 to local companies and spanning a variety of industries including telecommunications, insurance, manufacturing and market research etc.
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Sizable pool of experienced agents with different skills set provide the best solutions and services
Our sizable telemarketing sales force is made up of carefully selected, well-trained and seasoned telesales representatives with solid telemarketing skills. And to cater for specific service needs, we also maintain a pool of telemarketers with special skill set and/or industrial knowledge including insurance-licensed agents, IT professionals and language proficient representatives.
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State-of-art Contact Centre System enhances the efficiency of the team
Our proEPRO omni-channel Contact Centre System with a wide array of ready-to-use templates for various types of outbound service and industries can offer a